Which statement about health literacy is accurate?

The statement regarding patients potentially claiming they forgot their glasses if they struggle with reading accurately reflects a common behavior observed in individuals who may have challenges with reading comprehension or health literacy. This behavior may stem from a desire to avoid embarrassment about their difficulties or from feeling overwhelmed by the health information presented to them. Such claims can highlight the necessity for healthcare providers, including pharmacists, to create a supportive and understanding environment, allowing patients to express their needs without stigma.

Addressing the other statements provides context to the importance of understanding health literacy. While utilizing health literacy assessment tools is beneficial, it is not necessarily required at every Medication Therapy Management (MTM) encounter, as that can lead to an impractical burden on both the patient and the provider.

Additionally, suggesting that patients with low literacy should not receive written information could deprive them of valuable resources that they may benefit from in a more supportive manner. Similarly, mandating that patients must bring a literate companion to an MTM visit may not only be impractical but could also discourage individuals from seeking care due to embarrassment or the absence of a suitable companion, further hindering their access to necessary health information.